kl89's Privacy Policy

What Information We Collect

When opening an account at kl89 and at various stages of using the platform, we collect the following types of information:

a. Registration and Identity Information

• Full name and date of birth (for age verification — only those aged 21 or above may register)
• Mobile number and email address
• Username and password (stored in encrypted form)
• National ID or passport number (during KYC verification)

b. Financial and Payment Information

• bKash, Nagad, Rocket, or Upay account number
• Bank account details (for direct bank transfers)
• Transaction history and amounts

c. Device and Technical Information

• IP address and device identity
• Browser type, operating system, and screen resolution
• Cookies and session data
• Platform activity logs (login times, game history, betting activity)

Purpose and Use of Data Collection

kl89 uses your information only for specific, legitimate purposes. Those purposes are detailed below:

a. Account Management and Service Delivery

We use identity information to create, manage, and secure your account. Our primary goal is to accurately verify your identity when you log in to kl89.

b. Financial Transaction Processing

Payment information is used to complete deposit and withdrawal processes. We use this information to enforce the rules of a minimum ৳200 deposit and a minimum ৳500 withdrawal. Withdrawals are generally completed within 10 to 45 minutes.

c. Fraud Prevention and Security

Technical data and transaction history are used to detect unauthorized activity, money laundering, and fraud. This is essential for ensuring SSL encryption and fair play.

d. Customer Service Improvement

We use contact information to improve your experience and to effectively operate our 24/7 live chat and email support.

e. Responsible Gaming

We monitor your gaming activity to ensure responsible gaming and to take precautionary steps where necessary.

Data Sharing and Third Parties

kl89 does not sell your personal information to any third party. However, information may be shared in the limited circumstances described below:

• Payment processors: bKash, Nagad, Rocket, Upay, and bank transfer service providers receive only the information necessary to complete transactions.
• Technology and security partners: Limited information is shared with trusted technology partners for the security and technical operation of the platform.
• Legal obligations: Information may be disclosed in response to a court order or a lawful request from a law enforcement agency.
• Fraud prevention: Relevant information may be provided to the appropriate authorities to prevent serious fraud or crime.

Cookies and Tracking Technologies

kl89 uses various types of cookies and tracking technologies to improve the platform's functionality and to give you the best experience:

a. Essential Cookies

These cookies are essential for the basic operation of the platform. They are used to maintain login sessions, perform security checks, and save language preferences.

b. Analytics Cookies

These cookies are used to analyze platform usage and to improve service quality. They collect anonymous data and do not reveal your identity.

c. Cookie Controls

You can block or delete cookies by changing your browser settings. Please note, however, that disabling essential cookies may affect some important platform functionality.

Data Storage and Security

To ensure the security of your information, kl89 employs industry-standard technical and administrative measures:

• SSL encryption: All data transmission is protected by 256-bit SSL encryption.
• Server security: Our servers operate under 24/7 security monitoring.
• Access controls: Only authorized personnel can access your information.
• Password hashing: Passwords are never stored in plain text; a strong hashing algorithm is always used.
• Regular security audits: System security is reviewed regularly by third-party specialists.

Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information may be retained for a specified period for legal obligations, fraud prevention, and dispute resolution.

Your Rights

As a kl89 user, you have the following rights regarding your personal information:

a. Right of Access

You may request at any time to know what information we hold about you. We are committed to responding in a timely manner upon receiving such a request.

b. Right to Rectification

If your profile contains incorrect or outdated information, you may submit a request for correction. Information can be updated via account settings or with the help of our support team.

c. Right to Erasure

In certain circumstances, you may request the deletion of your personal information. However, some information may need to be retained due to legal obligations or legitimate business reasons.

d. Right to Object to Processing

If you do not wish to receive our newsletters or promotional communications, you may opt out at any time. However, it is not possible to stop account management-related communications.

Protection of Minors

kl89 strictly prohibits the use of the platform by anyone under the age of 21. This platform is for those aged 21 or above only. We do not knowingly collect any information from minors.

Compliance with the age verification process at registration is mandatory. If we receive information that a minor has opened an account, we will immediately close that account and delete all related information.

International Data Transfers

Your information is primarily processed in Bangladesh. However, for the purpose of providing technical services, information may sometimes be stored or processed on servers located in other countries.

In such cases, we ensure that the relevant country or service provider follows appropriate data protection standards. Suitable safeguards are ensured for international data transfers.

External Links and Third-Party Sites

The kl89 platform may sometimes contain links to third-party websites (such as a payment gateway's own portal). kl89 is not responsible for the privacy policies of these external sites.

It is recommended that you read a third-party site's own privacy policy before visiting it.

Policy Changes and Updates

kl89 reserves the right to amend this privacy policy at any time. For significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A notification will be displayed when you log in to the platform.
• The revised policy will be published on this page.

If you continue to use the platform after a revised policy is published, you will be considered to have agreed to the new policy.

Complaints and Contact

If you have any questions or complaints about this privacy policy, please contact our support team. Our dedicated team is committed to receiving your complaint and responding within a reasonable time.

How to contact us:

• Email: [email protected]
• Live chat: available 24/7 in Bengali and English

We are always vigilant about the security of your personal information, and earning your trust is our goal.